FAQ
Payment & Fees
This measure was set due to new users abusing the system and claiming fraudulent payments.
We’ll gradually increase the order limit as new users order more, here’s how the new tiered system works
Tier 1 – New users can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
Tier 3 – Once a customer reaches $2000 in completed orders, the limits will be removed.
*Limited to one sale every 3rd day for the first week*
Click here to view your current purchase limit
Click here to purchase quick bitcoins($150-200 limit)
Or Buy bitcoins here for bigger amounts (you’ll have to verify your account and it takes a few more steps but you’ll have a bigger limit)
*If you’re having any issues with the purchase limit, please contact us at [email protected] and let us know the specific reason on why your account doesn’t require any limits, and we may consider removing it.*
We accept Interac E-Transfer only
Contact us if you need assistance with making a payment.
E-Transfer has been sent, why is my order on hold still?
Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.
**Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system if there’s any delays*
If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have no received your payment or you did not follow the instructions provided when sending the e-transfer.
Why has my e-transfer not been received?
If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:
1.) We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer
2.) We have not received your e-Transfer because you have sent the payment to the incorrect email address.
3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.
4.) We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.
If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.
Watch the video below for instructions
Bitcoins can be purchased peer to peer, online services like Coinbase) fast to setup and buy bitcoins but limited to $150-200 until further verifications) or Localbitcoins (takes a few hours to setup but can purchase more bitcoins at once)
Coinbase = Faster account setup but lower purchase fee.
Localbitcoins = a longer account setup, and a somewhat higher fee, but you can purchase more bitcoins at once, you can also purchase them using different methods of payment.
You can also use Shakepay to buy bitcoins in Canada, they accept e-transfers.
I’ve sent my bitcoin, now what?
Your order will go out the same day Mon-Fri as long as the payment is received before our cutoff time (1PM PST),
Otherwise, all confirmed transactions outside our business hours will have to wait until the following business day to get processed.
If you order on the weekend, your package will be packed and shipped on Monday.
What will my order look like on my credit card statement?
The transaction will come from various company labels and will NEVER say *WEED SITE* or anything close to that. We rotate different company names that are not related to marijuana for everyone’s safety.
To identify your order you can look through your statement and match your order total as well as the time order was placed.
Ordering
Is your shipping service discreet?
Absolutely! We work hard to ensure that each and every customer feels totally secure ordering from West Coast Bud, and we will earn your trust.
First we double vacuum seal your order. This helps us be certain that there is no odor from your package.
Then we seal it in an envelope!
This means your package is safe from the elements—and from nosy neighbors. Your package looks exactly the same as everything else on the Canada Post truck.
Editing My Order
Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to contact us immediately before the order is packaged so we can manually add the items in OR you’ll need to create a new order and request the old order to be cancelled.
Do you guys have a physical store?
We do not have a storefront location as we are purely an e-commerce site and can only do mail orders.
My order came, but it was too big for my mailbox. What should I do?
Pursuant to Canada Post guidelines, any packages too large for mailboxes go to the closest Canada Post outlet. Check at the Canada Post outlet nearest to your home, office, or wherever your package was sent.
Shipping And Delivery
How long until my order is shipped?
Place your order before 12 PM PST and we will ship your order same day!
* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day
- The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 12PM.
- Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. But we do work on weekends to prepare the package for shipments on the next business day
*We need to receive payment confirmation before 12pm PST to send your order out on the same day*
What is ‘Signature on Delivery’ and why do I want it?
It’s exactly that, when your package is delivered you need to sign for it. If you aren’t home during the delivery, the package will be sent to the closest post office where you’ll have to go pick it up and present ID when doing so.
We’re going to start forcing Signature on Delivery on orders over $300 to prevent any theft from happening on large orders, because we can’t afford to re-send an order if it’s delivered and isn’t there when a customer gets home, this is the only way we can properly ensure the safety of delivery.
You are more than able to opt out of Signature on Delivery if it’s inconvenient to you, but please understand that we are not liable for a package once it’s delivered to your address. Signature on Delivery is an extra padding of insurance to make sure no one steals your medicine.
How long will my package take to arrive?
We ship everything using Canada Post Regular Parcel service, you have the option to upgrade to XpressPost or even get FREE XPRESSPOST on orders over $150.
Most packages get where they are going within 3 to 5 business days. However Canada Post delivery time does depend on your province and how remote your city/town is.
XpressPost Shipping Times (Approximate)
Regional XpressPost (British Columbia, Alberta, Saskatchewan)
- Major Urban Areas: 1-2 Days
- Non-Major Urban Areas: 2-3 Days
- Northern Regions & Remote Areas: 3-5 Days
National XpressPost (Everywhere besides BC, AB, SK)
- Major Urban Areas: 2-3 Days
- Non-Major Urban Areas: 2-4 Days
- Northern Regions & Remote Areas: 3-7 Days
Manitoba Order Delays
- Average time frame: 2-3 Days
- Delayed time frame: 2-3 Weeks
*We’re not sure why MB has some orders being delivered within 2-3 days where others are taking up to 2-3 weeks, if you haven’t received an update on Canadapost tracking within 5 days, Contact us and we’ll take a look into it*
PLEASE NOTE:
- Delivery time is the number of business days since a deposit was made (When it was given to Canada post) and when it gets delivered to the customer.
- A business day is any weekday that is not a stat holiday observed by Canada Post.
- All services and deposits made on a non-business day will begin delivery or processing the next business day.
- Items deposited after cut-off of that business day are sent the following business day.
- Delivery times are subject to change with no notice because of transportation issues.
- You can provide special delivery instructions in the side-notes when you place your order.
- Email us at [email protected] Make sure you have your order number. For further information visit XpressPost FAQs.
** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **
I Haven’t received my package, what do I do?
If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at [email protected]
We will not be held liable lost orders due to:
- mistakes by the postal office
- wrong address/unit # given by customer
- sized at postal facility
- stolen packages after delivery
If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.
You can find your tracking number within the email that is sent to you after completing your order.
You can also view your live tracking here
If you’re unable to find your tracking number, please contact [email protected] for assistance
My Tracking Number Isn’t Working
If your’re tracking your package on Canada Post’s website and it has not been updated its may be due to the following reasons
We are enroute to ship your package and it hasn’t been scanned yet at the post office
The package has been dropped off at the post office already but the clerk has not scanned or missed the scan on the package. The next scan will be later in the day at the processing center
Canada Post tracking system has a glitch with the tracking number
Don’t worry, once the package is in Canada Post system it’s already making its way towards you. Expect delivery within 2-3 business days depending how far you live from a major city in your province.
Members get their package on time or usually just a day later. If you do not receive it after 2 days please let us know.
Canada Post says “Successfully Delivered” but I haven’t received my order
There are number of reasons why your pack may have been set to “Successfully Delivered”
Often your item has not been lost or stolen, just delayed in delivery:
- Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.
- Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.
- Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address
If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.
Tips for ensuring a successful delivery, we recommend:
- Double check the shipping address you have provided is correct
- If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up
- If you community mailbox, make sure the mailbox number is correct
- Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package
What happens if i don’t receive my package?
If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at [email protected]
We will not be held liable from orders due to:
- wrong address/unit # given by customer
- mistakes by the postal office
- packages seized at postal facility
- stolen packages after delivery
If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.
West Coast Bud assumes no responsibility for lost orders due to:
- Wrong address provided by the customer (including typos or auto-correct errors)
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and not returned to us. No refunds or replacements will be given for this mistake.
PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately for corrections before paying.
High Theft Areas
If you live in the following provinces:
- Nunavut
- Northern Quebec
- Northwest Territories
We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.
General
Are there really benefits to using medicinal marijuana?
Absolutely! View our Medical Marijuana Treatments section and our blog for more discussion of the numerous benefits of medical marijuana.
Do I need to send you a valid I.D. or MMJ prescription?
Photo ID *required*
We will need photo ID to verify that you’re 19+ for your first order only, please provide it during checkout or send it to [email protected] once you’ve submitted an order.
MMJ Prescription
We do not require MMJ prescriptions to order.
What are your hours of operation?
We take orders 24 hours a day, seven days a week, 365 days a year.
For shipping and customer service, the West Coast Bud online store is open Mon-Fri from 8 am to 5 pm Pacific Time & Sat/Sun from 9am-4pm
We accept payment daily, but please note our weekday same day orders cutoff time is generally between 12:00PM-1:00PM PST, any orders made after our cutoff will be processed and shipped the next day unless it’s a weekend, then the order will be processed and shipped on the following weekday (Usually Monday unless it’s a stat holiday).
Do I have to use my real name when placing an order?
Yes. Please use the same name as your E-Transfer & Shipping address, or let us know if you’re using another person’s e-transfer.
Not only is your payment method verified, you need your real name in case your package doesn’t fit in your mailbox. When that happens, your package will be sent to your closest postal outlet, and you can only retrieve it with your real name.
Am I at risk of a US Travel Ban?
No, all of our customer information is kept confidential and all orders are disguised as common purchases.
Can I Order Outside of Canada?
We’re sorry! Unfortunately, we can only ship within Canada.
Yes! There are dozens of online dispensaries located in Vancouver that are NOT operating under the federally-approved medical marijuana system. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.
Vancouver has honestly been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.
Your information will never be shared or sold to 3rd party companies. All information is encrypted and is never stored or saved on site.
Product Issues And Complaints
I received an incorrect order
Did you receive a defective or damaged product? Please do not hesitate to let us know via:
Live Chat on the web page during business hours
Email at [email protected]
We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:
*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*
- The order number
- Details outlining the incorrect order
- *Please ensure to include photos or a video of the incorrect order*
- VACUUM BAG MUST STILL BE ATTACHED
- FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.
Once we have these details, we will do our best to resolve any product issues with you as fast as possible.
PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.
Product Quality Issues
At West Coast Bud, we are committed to providing our members with top quality products.
Are you unhappy with the quality of a product you received? Please reach out to let us know!
If you feel you have received a product that is not up to quality standards please provide the following details:
- The order number that the product was received in
- The name of the product
- Details outlining the product quality issue
- *Please ensure to include photos or a video of the product
Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.
*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.
If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue.
Membership Program
Med Points System
Every $1 spent on the site for confirmed orders = 1 Med Point. So if you purchase a product for $40, you’ll get 40 reward points.
Example Usage of MedPoints:
Let’s say I want a quarter of Fire OG. I place the item in my cart. I’ve already spent $1000 on the website. When I go to checkout, the website will prompt me if I want to apply points for a discount.
I decide to apply 900 points, saving me $9 off the product I want.
End Result: I saved $9 off my order
Reward Points Time Frame
Please allow up to 3 business days to apply any reward points left on review sites.
You’ll need to send an email with the reviews in link format or photo format.
Referral Program
Earn money by referring your friends and help spread our community!
For every referral that makes a purchase through the link you have provided, both you and the person you referred will earn a coupon for $25 off.
Referrals are currently disabled.
*referral only works if the person you refer uses the referral code you send (referral code will be provided when you send a link)*
Do I get points for shipping costs?
You get 1 med point per $1 spent on the website NOT INCLUDING shipping and handling. Unfortunately it costs a lot to ship across Canada and this always has to get paid, so we can’t include it in the points system. So if you get $50 worth of product with $20 shipping and pay $70, you will receive 50 Med Points to your account.
Do points apply for ALL West Coast Bud products?
Yes, points apply for all of our products!
Where else can my points work?
MedPoints are only valid at West Coast Bud. Don’t try using them at BestBuy or anything. 🙂